4G Cellular Backup Connection keeps you online even if your home broadband connection is down
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Frequently asked questions
Can I use the cellular backup as a primary connection?
No, the cellular connection is meant for backup only.
Do the systems come with a SIM card or do I need to supply one?
All of our starter kits ship with SIM cards already installed regardless of the plan you select. Once you activate a Connect or Basic plan, the SIM card will connect to a cellular network as needed. If it needs to be replaced, contact our Support team and we will issue a new one to you.
How does cellular backup work?
Cellular backup works by connecting the SIM card in your gateway to a cellular network to ensure that you never lose connection. It will never override your home internet as the primary connection and is only activated when your gateway loses connection to your home internet.
What network does your cell backup use?
If you select the Connect or Secure plan, your gateway will automatically choose between AT&T or T-mobile. The gateway will determine which network has the strongest signal and switch to that.
Can I change my plan?
Changing plans is extremely easy. Simply navigate to settings on your abode mobile or web app, select “change monthly plan”, then “I want to select a Plan”, and choose your new plan and billing cycle. You will be charged for your new plan at the beginning of the following month.
How does billing work?
You have two options for billing with the Secure and Connect plans: you may either be billed monthly or once annually. If you are confident you will use your paid plan, we highly recommend selecting annual billing as the savings are significant.
Can I change the method of payment?
Changing payment methods is also easy. Navigate to settings on your abode mobile or web app, select “update credit card”, then enter payment details.
Can I get a refund for unused months if I select annual then change?
We do not offer prorated refunds for annual plans, you will have the plan you selected for the full 12 months you paid for.
Can I turn off monthly billing?
You can change your monthly plan to basic if you wish to temporarily turn off your monthly-billed plan. When you are ready to start back up, simply log in and update your plan.
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